Client Feedback

Mr. Saklani,

As we are just at the mid point of our tour, we wanted to give you an update.

Our trip so far has been absolutely outstanding and that is due in large part to the services provided by our wonderful escort Vipin. Everything has been perfect with regard to getting around, timing and language barriers thanks to Tappas Voyages and our escort. Buntee, our driver is providing outstanding service as well.

Vipin is doing a great job answering our many questions or seeking out answers for us if he is unsure. Vipin is looking after our every need and ensures we are comfortable and happy with our experiences. He truly is making our visit to your wonderful country special, it truly is a trip of a lifetime.

We will be informing Goway upon arrival home as to how pleased we have been with the services and arrangements your company has provided. It was kind of you to check with us along the way to ensure all was well. We very much appreciate all the efforts made on our behalf by all!

Best regards,
Rick and Sharon McFarlane

Hello Ranjan,

My wife (Vanessa) and I have recently returned from a holiday in India (from 1st – 6th November 2017) that was organised by the UK Travel Counsellor Kaye Dunbar. We had an absolutely fantastic time in India and wanted to provide you with feedback on your staff who provided a variety of services during our stay.

Prashan – airport meet
Prashan was there at Cochin airport when we arrived and was immediately very welcoming. He helped us get to our taxi (outside the airport was very busy) and accompanied us all the way to Philipkutty's Farm, including over the water in the country boat, to ensure we were checked in and settled before he left. During the journey he shared a lot of information on Cochin that was both interesting and well delivered – like all your representatives his English was first class! As an introduction to India, the whole experience of him was excellent.

Crispin – Fort Cochin guide
Initially we were not sure if we wanted to take a tour but we are so glad we did. We met Crispin at 10am as arranged and he was instantly very engaging. The tour consisted mostly of walking with Crispin with the occasional taxi transport between places of interest. We found Crispin very knowledgeable and extremely articulate and any question we asked he knew the answer. He seemed very proud of the area and particularly its rich and very varied history. We saw several other guides on our tour (whom he obviously knew) and we soon realised that we had the best one in terms of his presentation and attitude. Our time overran which meant he didn't have long before his next tour but he didn't give any indication of hurrying us along at any point…..and we ended up taking very amusing selfies with him before we said our goodbyes.

Sebin Johnson – driver
There is absolutely no doubt that Sebin was the "star" of our time in India. He was always where he should have been and in plenty of time, extremely courteous and with a ready supply of iced water which he magically produced whenever we seemed to need it. His driving was excellent at all times, his car was always very clean, as a driver he was always very calm and to have someone like him available to us whenever we wanted was something we didn't expect and really appreciated. We hadn't really considered how useful it would be to have a driver but it made our holiday extremely straightforward. We cannot speak highly enough of him.

Adhum – airport drop-off
We met Adhum on the way to Cochin airport at the end of our holiday and just like Prashan, he was extremely friendly and well presented. He accompanied us into the airport and ensured we got through the initial check at the airport entrance and to our check-in desk. Again, his English was excellent.

In summary, we had the very best service from all of the Tappas Voyages people we met and it made our first experience of India so easy that we could actually relax and get the most from our time there.

We would be very grateful if you could please pass on our personal thanks to the 4 people mentioned above.

Best regards,
Dave & Vanessa Carver.

Dear Mr Rajaneesh

Ref: TINUKF11172088/LK

Now our much anticipated visit to South India has been completed and we are remaining with many interesting and happy memories I have been mindful to send you our thanks for the knowledgeable and accomplished actions of your staff which made our two weeks as guests in your country enjoyable and worry free.

We were delighted with the standard of accommodation at each location, Tissa's Inn, Kochi, The Windermere Estate Munnar, and the Punnamada Resort; rooms were well presented and all the restaurants produced lovely food.

Your representative, Adam was our introduction to India, and ensured we were set on our journey of experience well prepared; again at our departure when we were sad at leaving made sure we had all necessary documents to proceed homewards.

I would particularly like to endorse and commend our driver Sebin Johnson, who accompanied us on all journeys between hotels and for day excursions. Like most visitors to India we were surprised at the volume and nature of the traffic on the roads, and yet at no time were we at all anxious or apprehensive and were appreciative of the skill that he showed when driving us on busy streets and the main roads to Munnar and the Airport.

Sebin was able to suggest places to visit and where we discovered other places made certain of journeys , that we had correct tickets and would often check whether there was any activity we had overlooked that would be of interest to us. At all time when he accompanied us he arrived punctually, was able to advise on how long it would take to make journeys to locations, and when we were thirsty from walking in the heat produced bottles of cooled water which were very welcome.

We would both be unhesitating in recommending your services to anyone undertaking a similar visit to Kerala.

Yours very sincerely
Bill Dicks and Kim Taylor